Which type of goals should be set to improve nursing performance based on patient satisfaction surveys?

Setting unit-specific goals is critical for improving nursing performance based on patient satisfaction surveys as these goals address the specific needs and challenges of individual nursing units. By tailoring objectives to the nuances of a particular unit, healthcare leaders can focus on areas that directly impact patient experiences and satisfaction levels.

Unit-specific goals allow for targeted interventions, such as improving communication among staff, reducing wait times for patients, or enhancing the quality of bedside care in that particular environment. This focused approach ensures that nurses have clear expectations and measurable outcomes directly related to the feedback gathered from patient surveys.

While individualized goals could emphasize the performance of specific nurses, they might not capture the broader context of a unit's operations. Hospital-wide goals may overlook unique challenges faced by individual units, and cross-functional goals could dilute the accountability necessary to address specific areas in need of improvement. Therefore, unit-specific goals are the optimal choice for driving improvements in nursing performance as evaluated through patient satisfaction metrics.