Which approach might improve a healthcare administrator’s understanding of patient needs?

Utilizing patient surveys as an approach significantly enhances a healthcare administrator’s understanding of patient needs because these surveys are specifically designed to gather direct feedback from patients about their experiences, preferences, and concerns. Patient surveys can provide quantitative data, such as satisfaction ratings, as well as qualitative insights through open-ended questions that allow patients to express their thoughts in detail.

This method enables administrators to identify patterns and trends in patient feedback, which can inform decisions on service improvements, care delivery, and overall patient engagement strategies. When administrators understand what patients value or struggle with, they can tailor services more effectively to meet those needs, ultimately leading to improved patient outcomes and satisfaction.

While other approaches, like staff performance reviews, community outreach programs, and focus group discussions also provide valuable insights, they do not gather information directly from patients in a structured manner focused on patient experience and needs.