What survey is used to measure the overall success or failure of a hospital's initiative to improve patient experience?

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a standardized tool specifically designed to measure patient experiences in hospitals across the United States. It provides quantitative data on various aspects of patient care, including communication with nurses and doctors, the environment of care, and overall hospital rating.

Using HCAHPS allows hospitals to obtain feedback from patients in a consistent manner, enabling them to assess the effectiveness of their initiatives aimed at improving patient experience. Additionally, the survey results are publicly reported, allowing for comparison across hospitals, which can drive improvement initiatives and accountability.

The other choices relate to various aspects of patient feedback or surveys but do not offer the same level of standardized data or specific focus on hospital-wide patient experience that HCAHPS provides. For example, local patient satisfaction surveys may lack the consistency required for broader comparisons, while the HCAHPS survey is recognized nationwide for its rigor and relevance in analyzing patient experiences.