What is the role of patient advocates in healthcare operations?

The role of patient advocates in healthcare operations primarily focuses on supporting and representing patients' interests. They serve as a liaison between patients and the healthcare system, ensuring that patients receive the care and respect they deserve. Patient advocates help navigate complex healthcare processes, provide information about treatment options, assist with communication between patients and healthcare providers, and strive to address any concerns or complaints that patients may have.

This role is crucial in fostering a patient-centered approach to healthcare, where the needs and rights of the patient are prioritized. Advocacy can include helping patients understand their rights, facilitating access to services, and ensuring that patients are informed decision-makers in their care.

While handling financial disputes, providing medical care, or managing healthcare staff performance are important functions within healthcare, these responsibilities do not align with the primary mission of patient advocates, which centers on representation and support for the patients themselves.