What initial action should a hospital take to address compliance issues affecting performance?

Developing a corrective action plan is the most effective initial action a hospital should take to address compliance issues affecting performance. A corrective action plan outlines the specific steps needed to rectify identified problems and ensures that compliance standards are met. This approach allows the hospital to systematically analyze the areas where compliance has fallen short, identify the root causes of these deficiencies, and establish clear accountability for change.

By creating this plan, the hospital is not only taking immediate steps to address the issues but also laying the groundwork for long-term improvements in performance. It shows a commitment to regulatory standards and fosters a culture of continuous improvement. Furthermore, having a well-structured corrective action plan often serves as a foundation for training and implementing further initiatives, such as promoting service excellence or employee recognition programs, which may be part of the broader strategy to enhance overall performance but are not immediate responses to compliance issues.