What does “patient safety” encompass in healthcare operations?

"Patient safety" refers to the systematic approach and measures implemented to prevent harm to patients during healthcare delivery. This includes identifying and mitigating risks associated with medical procedures, medications, and patient care environments. In essence, it focuses on creating a safe atmosphere where potential hazards are addressed proactively to avoid adverse events and enhance overall quality of care.

The emphasis on patient safety is critical in healthcare settings as it directly impacts patient outcomes and satisfaction. Implementing protocols, training healthcare staff, and employing technology are all part of the strategies used to ensure that patients do not experience preventable harm while receiving treatment. By prioritizing safety, healthcare organizations can improve their service quality and build patient trust, ultimately leading to better recovery outcomes and a lower incidence of medical errors.

The other options involve aspects that are not directly related to patient safety. Increasing patient fees pertains to financial management, marketing is focused on promoting services rather than safety measures, and improving employee motivation, while important for staff performance and care quality, does not directly relate to the concept of keeping patients safe during their care process.